1. Shipping

Where do you ship?

We currently ship in the United States, Canada, Australia, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:

• United States: 1-2 days
• Canada: 1-2 days
• Australia: 2-3 days
• France: 2-3 days
• UK: 2-3 days
• Germany: 2-3 days

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not at home?

If you're not at home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe will have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

Returns

Do you accept returns?

No Returns Due to Hygiene Concerns
Due to the nature of our products and for hygiene reasons, we cannot accept returns. We want to ensure the integrity of our products and avoid potential health hazards, ensuring that every customer receives a brand-new, untouched product.

Damaged or Incorrect Products
If the product you receive is damaged during shipping or does not match the description on our website, please contact us within [e.g., "7"] days of receiving your order.

We will arrange for a replacement to be sent to you free of charge. Please provide photos of the damaged or incorrect product, which will help us address any issues with our shipping or inventory processes.

Cancellation Policy
Orders can be canceled only if they have not yet been shipped. If you wish to cancel an order, please contact us immediately. If your order has already been shipped, we will not be able to process a cancellation, and it will be treated as a regular order under our no return policy.

Refunds (if applicable)
Once your claim for a damaged or incorrect product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Contact Us
For any concerns or questions regarding your order or this policy, please reach out to us at info@natrualbetterhealth.com.