1. Shipping

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Where do you ship?

We currently ship within the United States only.

International shipping is not available at this time. This policy helps ensure reliable delivery, consistent product quality, and a smooth customer experience without delays, additional fees, or shipping complications.

How long does it take to ship my order?

Once you've placed your order, it usually takes 1- 3 days to process for delivery.

Standard shipping times for the states covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:

• United States: 1-3 days
  

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not at home?

Here’s a clear, customer-responsibility version written professionally for your Shopify FAQ:

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What if I’m not home at the time of delivery?

It is the customer’s responsibility to ensure someone is available to receive the package at the time of delivery.

If you are not home, please check around your delivery area (such as your porch or designated drop-off location), as many carriers will leave the package in a safe place when possible.

If delivery cannot be completed, the carrier may attempt redelivery on the next business day or contact you directly to reschedule, depending on the shipping method selected.

In some cases, you may be required to pick up your package from your local post office or carrier facility.

Please note: We are not responsible for missed deliveries, delays, or packages not retrieved in a timely manner after a delivery attempt has been made.

Do we offer international shipping?

No. International orders can come with extra duties, taxes, and fees. We eliminate those surprises to keep pricing transparent and stress-free.

Returns

Do you accept returns?

No Returns Due to Hygiene Concerns
Due to the nature of our products and for hygiene reasons, we cannot accept returns. We want to ensure the integrity of our products and avoid potential health hazards, ensuring that every customer receives a brand-new, untouched product.

Damaged or Incorrect Products
If the product you receive is damaged during shipping or does not match the description on our website, please contact us within 24 hours of receiving your order.

We will arrange for a replacement to be sent to you free of charge. Please provide photos of the damaged or incorrect product, which will help us address any issues with our shipping or inventory processes.

Cancellation Policy
Orders can be canceled only if they have not yet been shipped. If you wish to cancel an order, please contact us immediately. If your order has already been shipped, we will not be able to process a cancellation, and it will be treated as a regular order under our no return policy.

Refunds (if applicable)
Once your claim for a damaged or incorrect product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

Contact Us
For any concerns or questions regarding your order or this policy, please reach out to us at info@natrualbetterhealth.com.